Frequently Asked Questions
Products & Supplements
Where can I find information about a specific supplement?
Each product page includes detailed information about the ingredient, dosage, suggested use, Supplement Facts, and answers to frequently asked questions. If you still have a question, email us at support@TheScienceStandard.com.
How does The Science Standard choose its ingredients?
Our products begin with scientific research, not trends. We evaluate ingredients based on the available evidence and formulate with purposeful, clinically meaningful amounts rather than adding ingredients simply to make a label look impressive.
What does "clinically meaningful dosage" mean?
A clinically meaningful dosage is an amount informed by the levels used in relevant scientific research, not an ingredient added in a token amount simply so it can appear on the label.
Does The Science Standard use proprietary blends?
No. We believe you should know exactly what you're taking. Every active ingredient and its amount are clearly disclosed on the Supplement Facts panel.
Why does The Science Standard focus on single-ingredient supplements?
We believe supplementation should be easier to understand and personalize. Our focus on single-ingredient products lets you know exactly what you're taking, how much you're taking, and why you're taking it, without unnecessary ingredients or complicated blends.
Where can I find the suggested use for my supplement?
Suggested use instructions are printed on each product label and listed on the corresponding product page. Always follow the label directions unless otherwise directed by a qualified healthcare professional.
Can I take multiple The Science Standard products together?
Because individual needs, medications, health conditions, and supplement routines vary, we recommend speaking with a qualified healthcare professional about which supplements are appropriate to take together.
Can I take your supplements if I'm pregnant, nursing, taking medication, or have a medical condition?
Consult your physician or qualified healthcare professional before taking dietary supplements if you are pregnant, nursing, taking medication, or have a medical condition.
Where are your products manufactured?
The Science Standard products are manufactured in the United States in our world-class NSF-GMP and SQF-certified facility using carefully sourced ingredients from the U.S. and around the world.
Testing & Quality
Are The Science Standard products third-party tested?
Yes. The Science Standard products undergo four rounds of testing by accredited third-party labs to verify identity, potency, and purity and screen for heavy metals and microbiological contaminants, so you can trust every serving.
Every batch is manufactured in our U.S.-based, FDA-registered and NSF GMP-certified facility.
What does third-party tested mean?
Third-party testing means product testing is performed by an independent laboratory rather than relying solely on the manufacturer or brand's internal quality controls.
Do you test every batch?
Yes. All of The Science Standard products are third-party tested to verify identity, potency, purity, and quality and all finished batches for heavy metals and microbial contaminants before distribution.
What are GMPs?
Good Manufacturing Practices (GMPs) establish standards for how dietary supplements are manufactured, packaged, labeled, and stored to help ensure consistent product quality.
How do you ensure what's on the label is actually in the bottle?
Transparency doesn't stop at the label. We use quality controls and independent testing to verify product identity and potency so that what's stated on the Supplement Facts panel accurately reflects what's in the product.
Shipping
How long does shipping take?
Standard shipping typically arrives within 3–7 business days after your order ships. Delivery times may vary depending on your location, carrier delays, holidays, and seasonal demand.
How can I check the status of my order?
Once your order ships, we'll email you a tracking number so you can follow its progress. You can also log into your account and view your order history for the latest status.
What should I do if my tracking hasn't updated?
Tracking information can take 24–48 hours to update after your package ships. If your tracking hasn't changed for more than three business days, email support@TheScienceStandard.com with your order number and we'll be happy to help.
Can I modify or cancel my order after placing it?
We begin processing orders quickly, so changes aren't always possible. If you need to modify or cancel an order, contact support@TheScienceStandard.com as soon as possible.
Once an order has been processed or shipped, we're unable to cancel or modify it.
What if my package says delivered, but I haven't received it?
First, check around your delivery location and with household members or neighbors, as carriers sometimes leave packages in unexpected places. If you still can't locate your order, contact the carrier using your tracking number.
If you need additional assistance, email our team at support@TheScienceStandard.com.
Do you ship internationally?
At this time, The Science Standard ships within the United States and Canada only. We hope to expand to additional markets in the future.
Returns & Refunds
What is The Science Standard Guarantee?
Every first purchase is backed by The Science Standard Guarantee. If you're not completely satisfied with a product you're trying for the first time, contact us within 30 days of delivery to request a refund.
Eligible products may be opened or unopened but must be returned using the prepaid return label we provide. Original and return shipping costs are non-refundable and will be deducted from your refund.
How do I request a return or refund?
Email support@TheScienceStandard.com within 30 days of delivery with your order number and reason for the return.
Once approved, we'll send you a prepaid return label and instructions. After your return is received and inspected, your approved refund will be issued to your original payment method within 5–7 business days.
Can I return an opened product?
Yes. Eligible products may be opened or used and still qualify under The Science Standard Guarantee, provided the product is returned and the request meets the requirements of our Return & Refund Policy.
Do I have to return the product to receive my refund?
Yes. All eligible products—opened or unopened—must be returned using the prepaid return label we provide before a refund can be issued.
Is return shipping free?
Return shipping costs are non-refundable and will be deducted from your refund, except when an order arrives damaged, defective, or incorrect.
What if my product arrives damaged, defective, or incorrect?
We'll make it right. Email support@TheScienceStandard.com with your order number, a brief description of the issue, and photos of the product and packaging when applicable.
We'll arrange an appropriate replacement or refund at no additional cost to you.
How long does it take to receive my refund?
Once your return has been received and inspected, approved refunds are issued to your original payment method within 5–7 business days. Your financial institution may require additional time to post the refund.
Account & Subscriptions
Do I need an account to place an order?
No. You can place a one-time order as a guest. Creating an account makes it easier to view previous orders, manage your information, and access subscription settings.
How do I log into my account?
Click the avatar or sign in link in the navigation bar and enter the email address you used when placing your order. Once signed in, you'll be able to view and manage your account.
Do you offer subscription discounts?
Yes. Subscribe & Save customers receive 15% off eligible subscription products.
Is shipping free on subscriptions?
Subscription orders of $39 or more ship free, so you can save 15% on your products and unlock free shipping when your order meets the threshold. Orders below $39 are subject to standard shipping rates.
How do I manage my subscription?
Log into your customer account using the same email address you used to start your subscription. Select Subscriptions, choose the subscription you'd like to manage, and select Edit. From there, you can adjust your delivery schedule, skip an order, pause, or cancel your subscription.
Can I change how often my subscription ships?
Yes. Your subscription is designed to be flexible. You can adjust your delivery frequency through your customer account based on your needs.
Can I skip a subscription shipment?
Yes. Log into your account and manage your upcoming subscription before its next scheduled billing date.
Can I cancel my subscription?
Yes. There is no long-term commitment. You can cancel through your customer account before your next scheduled billing date.
Can I cancel a subscription order after it has been processed?
Once a subscription order has been processed or shipped, it cannot be canceled. Eligible orders may still qualify under The Science Standard Guarantee according to our Return & Refund Policy.
Can I change the products in my subscription?
Yes. You can easily manage your subscription through your account, including swapping products, adding or removing items, and changing your delivery frequency to fit your needs.
Wholesale
Does The Science Standard offer wholesale accounts?
Yes. We partner with qualified health and wellness businesses interested in offering The Science Standard products to their customers.
Who is eligible for a wholesale account?
The Science Standard wholesale program is designed for qualified U.S.-based businesses and health and wellness professionals interested in reselling our products.
How do I apply for a wholesale account?
Complete our Wholesale Application. Our team will review your information and contact you regarding approval and next steps.
Is there a minimum wholesale order?
Yes. Wholesale orders require a minimum of 12 bottles per product.
What is the wholesale discount?
Approved wholesale partners receive access to exclusive wholesale pricing. Complete our Wholesale Application to learn more about the program.
Do wholesale orders qualify for free shipping?
Yes. All wholesale orders include free standard shipping.
Can wholesale customers subscribe and save?
No. Subscribe & Save is available for retail customers only. Wholesale accounts receive separate pricing and purchasing terms.
Do you offer wholesale outside the United States?
At this time, The Science Standard wholesale program is available to qualified businesses within the United States.
About The Science Standard
What makes The Science Standard different?
We believe supplements should be built on science, not marketing. That means fully disclosed ingredients, clinically meaningful dosages, rigorous quality standards, and straightforward pricing. No proprietary blends. No label decoration. No unnecessary markups. Just science-first supplements designed to earn your trust.
Why are The Science Standard products priced lower than many premium supplement brands?
Premium quality doesn’t have to come with a premium price. We’ve built a more direct approach to making and delivering our supplements, helping us reduce unnecessary costs while maintaining rigorous standards for ingredients, manufacturing, and testing.
You pay for what’s inside the bottle, not unnecessary overhead, inflated marketing budgets, or a celebrity tax.
Are The Science Standard products made in the USA?
Our products are proudly manufactured in the USA using carefully selected ingredients sourced from the United States and around the world.
Why is The Science Standard so focused on transparency?
Because trust should be earned. We believe you deserve to know what's in your supplement, how much you're getting, and why it's there. If a product is supported by science, there should be nothing to hide.
Where can I learn more about the science behind your ingredients?
Education is a core part of The Science Standard. Visit our blog and individual product pages for research-informed articles, ingredient guides, FAQs, and resources designed to make supplement science easier to understand.
I have a specific question about a product. Can you help?
Check the FAQs on the individual product page first, we answer many common questions about dosage, suggested use, ingredients, and more there.
Still have a question? Email us at support@TheScienceStandard.com and we'll be happy to help.
How can I contact The Science Standard?
Email us anytime at support@TheScienceStandard.com or visit our Contact Us page.